Our story

Loop was born from a feeling of frustration with the online gift-buying experience. While trying to buy meaningful gifts for our families and friends, we realized that something major was broken: online stores simply weren't designed for shopping for someone else, let alone the rich and complex experience of choosing and buying a product as a gift for someone you care about.

What started out as a desire to overcome the core challenges of gifting, evolved into to the company we are today. Loop is leading a paradigm shift in commerce with a unique gifting solution and technology that is already implemented by leading retailers. You can read more about Loop in our blog.

What we do

Based in the heart of Silicon Valley, California, and with over 3 years of R&D and experience, we are leading a revolution in the $200 billion gifting market.

Our solution and technology is already implemented and used by leading retailers. We are continuing our growth through partnering with e-commerce's most influential retailers, platforms and solution providers to make Loop's ultimate gifting solution ubiquitous.

To become a partner, contact us.

  • We partnered with Loop to offer new and existing Neiman Marcus customers the next generation of frictionless yet thoughtful gifting experiences. Loop’s unique technology that brings all attributes of traditional gifting to the digital realm, the ease of integration, and their deep gifting know-how were key to our decision.
    John Koryl President, Neiman Marcus Stores and Online
  • It's great for last-minute gifting because you don't have to worry about whether the product is going to get there in time for Christmas. The e-gift is going to get there as fast as email.
    Mike McNamara EVP Digital, Target
  • We are excited to offer our customers a new way to gift this holiday season. It eliminates the guesswork from gift giving, and helps our customers secure their gifts right up until the last shopping days of the holiday season.
    Marc Metrick President of Saks Fifth Avenue
  • GiftNow enables us to attract new shoppers and offer innovative new services to our existing base of loyal customers. Integrating our e-commerce site with the GiftNow service was swift and seamless, and offers powerful new functionality to website visitors. Shoppers can now easily buy and deliver Vera Bradley gifts online anytime, anywhere, with confidence knowing the recipient will get exactly what they want.
    Tom Giacalone Vice President - Digital of Vera Bradley
  • Loop delivers an emotional gifting experience for consumers, skillfully executed to meet large retailer needs in the digital era.
    Don Katz EVP Amazon, Founder & CEO of Audible, Investor in Loop
  • We needed an innovative solution to help us attract new customer segments to our site to fuel growth & profitability. Loop e-gifting is helping us achieve these goals.
    Malik Abu-Ghazaleh AVP e-commerce at Lancóme
  • Large retailers seek ways to increase sales, customer acquisition, loyalty and profits. Loop’s solution responds to these issues.
    Michael Scharff EVP Sears Canada, Former SVP Toys R Us, Best Buy & Staples, Investor in Loop
  • Convinced that we wanted to implement e-gifting as a new channel for sales and customer acquisition, we have evaluated the market and selected Loop given their leadership position in the space, the uniqueness and sophistication of their solution, and the impressive breadth and depth of its current and upcoming capabilities. We got Loop live in 4 weeks and minimal efforts on our end, and our customers love it!
    Jordan Lustig Vice President, Digital Product Management, Saks Fifth Avenue
  • Loop’s innovative solution lets customers send gifts without having all the info about the giftee (such as size or address), materially expanding the market size for gifts.
    Ken Seiff Managing Partner Beanstalk Fund, former EVP Brooks Brothers, Shop.org Board Member
  • Loop Commerce represents the next stage in the evolution of the multi-billion dollar gift-card industry, empowering retailers and creating new opportunities.
    Don Kingsborough Former VP Global Strategic Development PayPal, Founder & CEO Blackhawk Network
  • Loop was built for seamless integration while accommodating for scale, payments, large volume transaction and great user experience.
    Chuck Geiger CPO Chegg, former CTO Paypal, Investor in Loop
  • Behavioral economics proves theories around the mystery, excitement and joy of gift giving. Loop takes these theories and brings them to practice.
    Prof. Dan Ariely Psychology & Behavioral Economics, Author of 3 New York Times best-sellers, Loop Advisor

The science of gifting

At the core of our ambition is a simple question, driven by a deep consumer insight: what motivates people to gift? What if we provided customers with “the perfect gifting experience”? How many of them will choose to switch back to more meaningful gifting?

We looked into psychology and behavioral economics and carefully crafted our solution to reflect this delicate and thoughtful gesture.

Behavioral economics proves theories around the mystery, excitement and joy of gift giving. Loop takes these theories and brings them to practice.

— PROF. DAN ARIELY (Advisor to Loop)
Psychology & Behavioral Economics. Author of 3 New York Times best-sellers including “Predictably Irrational”.

Dan Ariely

Our investors

The vision for Loop's unique 360-gifting approach is big. Loop has raised $30 million from some of the most influential leaders in technology, e-commerce and retail who share our excitement and help execute on our vision at the largest scale. We're thrilled and honored to have attracted such an amazing group of investors that have also become Loop's partners and friends.

  • Oren Zeev Oren Zeev

    oren zeev

    Lead investor: Houzz, Chegg, Audible and many others. Former: General Partner, Apax Partners

  • Mark Carges Mark Carges

    mark carges

    CTO eBay Former CTO BEA System

  • Don Katz Don Katz

    don katz

    EVP Amazon Founder and CEO Audible

  • novel tmt novel tmt

    andrew fine

    Managing Partner Novel TMT (backed by Silas Chou who owned and built Tommy Hillfiger, Michael Kors, Pepe Jeans, Ralph Lauren Europe)

  • Roy Rubin Roy Rubin

    roy rubin

    Founder and CEO Magento, VP eBay

  • Michael Scharff Michael Scharff

    michael scharff

    EVP Sears Canada, Former SVP Toys R Us, Best Buy & Staples, Investor in Loop

  • Chuck Geiger Chuck Geiger

    chuck geiger

    CTO Chegg Former CTO PayPal, EVP Ask.com, CTO Travelocity

  • Dan Rose Dan Rose

    dan rose

    VP Partnerships and Monetization Facebook, Former Director Digital Media Amazon

  • Barry Mccarthy Barry Mccarthy

    barry mccarthy

    Former CFO Netflix, board member Pandora, Eventbrite, Wealthfront

  • Mohan Gyani Mohan Gyani

    mohan gyani

    Board Member of Blackhawk Networks, Former CEO AT&T wireless

  • Ken Seiff Ken Seiff

    ken seiff

    EVP Brooks Brothers, Founder and CEO Bluefly, Managing Partner Beanstalk

  • Ron Offir Ron Offir

    ron offir

    Former SVP Michael Kors, President Jones Group, VP Coach

  • Tom Brown Tom Brown

    tom brown

    Partner at Paul Hastings, former VP Visa, frequent author and speaker on financial services and payments topics.

  • Ori Sasson Ori Sasson

    ori sasson

    General Partner, Primera Capital Former Partner Apax Partners, CEO Genesys, Co-Founder & CEO Scopus

  • Carl Pascarella Carl Pascarella

    carl pascarella

    Executive Advisor at TPG, Former President and CEO of Visa U.S.A

  • Harris Barton Harris Barton

    harris barton

    Investor, former NFL offensive lineman and 3 times super-bowl champion with the San Francisco 49ers

  • Gary Ginsberg Gary Ginsberg

    gary ginsberg

    EVP Global Marketing and Corporate Communications, Time Warner Former EVP News Corp

  • Dovi Frances Dovi Frances

    dovi frances

    Managing Partner, SGVC

  • Frederic Court Frederic Court

    frederic court

    Investor, General Partner with Advent Venture Partners in London

  • Richard Sarnoff Richard Sarnoff

    richard sarnoff

    Senior Advisor Kohlberg Kravis Roberts (KKR) Former Co-Chairman Bertelsmann, President of Bertelsmann Digital Media Investments

Working at Loop

working on something big

Work on an exciting product that is at the forefront of changing an entire e-commerce industry and touches millions of consumers across leading retailers.

being part of a winning team

We're an awesome team of like-minded individuals, who already built several successful companies. We constantly challenge and learn from each other, each new person is a growth opportunity for all of us.

we are a family

We like to hang out together during and after work – from going out to sporting events, company BBQs with our families and other fun team activities. And, as much as we love being at the office, we also make sure to spend time with our families, pets and hobbies.

we invest in people

We believe in providing the ideal environment for each person including career growth opportunities, awesome space for work and play, great benefits and unique perks.

perks and benefits

Cool office space, top notch hardware, hi-end ergonomic chairs, weekly team lunches, fridges with healthy goodies, beers on tap, medical, dental and vision coverage, 401k plan and FSA.

Gifting allowance - Loop covers year-round personal gifts to friends and loved ones for each employee.

our location

Our office is located in beautiful Mountain View, CA. We are within walking distance of downtown where you’ll find a variety of restaurants, cafés and shops as well as easy access to the Mountain View Caltrain station.

Open positions

We are looking for talented, passionate and innovative individuals to join our team in Mountain View, California.
Apply for the jobs listed below, or contact us directly as we're always on the lookout for exceptional people.

    Operations

  • Recruiting Coordinator (Contract)
    About This Position

      Acquired by Synchrony in June 2018, Loop Commerce is a transformative force in the $400 billion Gift-Commerce category. Based in Menlo Park, CA, we help leading brands and retailers like Target, Saks Fifth Avenue and Neiman Marcus eliminate the traditional obstacles their customers face when trying to purchase items as gifts. Our flagship product, GiftNow, seamlessly integrates into online stores to provide both gift givers and recipients a straightforward, hassle-free and delightful gift-giving experience. Imagine the ability to send someone the perfect gift without having to know size, color, or even shipping address–that’s the magic of the GiftNow platform.. This creates a more confident, faster,hassle-free and delightful end-to-end experience for the gift senders and receivers.

      Loop Commerce and GiftNow have been profiled by numerous news organizations including CNBC, CBS, USA Today and Forbes–to name a few–for developing game-changing technology that both created and defined the burgeoning Gift-Commerce category. While maintaining its warm, vibrant startup culture and rapid pace of innovation, Loop Commerce now has the full backing of Synchrony to fuel and accelerate its growth in creating meaningful gift experiences at scale for millions of people.

    What you'll do
    • Leads the end to end recruiting process (including external search)
    • Helps with screening and interviews
    • Drives the external Loop positioning and ‘persona’ from the eyes of new hires – such as the relevant sections on Loop’s website, LinkedIn, Glassdoor, planned hiring events, etc.
    • Partners closely with the hiring managers and serves as an advisor in building job descriptions, developing effective and creative sourcing strategies and evaluation techniques to create appropriate candidate flow and pipeline
    • Works with internal Synchrony recruiting team for candidate travel scheduling, offers, background checks, and pre-hire documentation to maintain compliance
    • Owns on-boarding process for new employees – system access, first day items, orientation, understanding of benefits
    • Acts as liaison between Synchrony, Loop and external recruiting teams to ensure positive and efficient recruiting, interviewing, and on-boarding candidate experience
    • Makes recommendations to Synchrony recruiting and Loop leadership team to improve recruiting process
    • Assists with day-to-day HR on-site generalist activities and issues, in direct coordination with internal Synchrony HR team
    • Supports and maintains the Loop culture
    Requirements
    • 3+ years recruiting for a search firm or in-house recruiting team
    • Proven track record in sourcing and engagement of passive candidates
    • Recruiting experience working with teams across multiple departments and located in multiple cities
    • 3+ years in HR generalist experience in startup environment
    • Experience with Workday, or similar HRIS system
    What We're Looking For
    • Exceptional interviewing, communication, organizational skills and a passion for finding exceptional people
    • Startup experience
    • Bachelor’s Degree
    • Strong ability to drive and maintain a fast-paced, positive, and fun culture
    • Excellent client relationship consulting skills
    • Ability to build positive working relationships with your business partners; problem-solve together and offer innovative solutions to recruiting challenges
    • Great sense of empathy and urgency to resolve employee issues and concerns
    • Excellent interpersonal and communication skills (both verbal and written)
    • Ability to provide creative solutions to make the work environment more fun and engaging to improve the employee experience
    • Ability to multi-task and prioritize; action oriented with a sense of urgency and flexibility
    • Strong sense of confidentiality
  • VP Operations Management
    What you'll do
    • Support VP-Head of Operations in leading assimilation, simplification and business initiatives & projects for the Loop business.
    • Develop and execute comprehensive project plans that include major milestones, critical risk indicators, measures of success and contingencies
    • Establish and maintain relationships with key client decision makers.
    • Responsible for translating high-level business requirements into functional specifications
    • Partner with cross-client and cross-functional stakeholders. Use judgment based on the analysis of information
    • Monitor progress to goals & proactively identify areas of opportunity
    • Assist with monthly operating reviews & business performance reviews as required
    • Perform other duties and/or special projects as assigned
    Requirements
    • Bachelor’s degree or 6+ years of equivalent work experience in the Retail, commerce or Financial Services
    • Minimum of 5 years’ project management experience with the ability to handle multiple projects at once
    • Minimum of 5 years’ experience in an external market/client facing role with a proven track record of being able to drive growth and develop strong partner relationships
    What We're Looking For
    • Good understanding of how various functions integrate with others in accomplishing the objectives of the area
    • Developed communication and diplomacy skills used to direct/ persuade/ influence others
    • Ability to work across all levels of the organization
    • Ability to demonstrate innovation and creative approaches to business needs
    • Proven ability to work remotely and independently
    • Strong organizational skills – ability to effectively manage multiple projects and tasks simultaneously
    • Ability to work in a dynamic environment
    • Strong PC proficiency (Microsoft Suite, Project software applications such as Visio)
    • Change management and/or transition experience
    • Master’s degree
    • Start-up experience
  • Strategic Partnerships

  • VP Strategic Partnerships – Corporate Gifting
    What you'll do
    • Build, launch, and maintain a disruptive business model within the $130 billion B2B corporate gifting industry
    • Identify and partner with existing B2B relationships and new market innovators to develop solutions and achieve shared business objectives
    • Build and launch a disruptive business model within the $130 billion B2B corporate gifting industry
    • Manage the performance, sales and transaction objectives for corporate gifting partners and understand the financial impact to the overall business
    • Gain a deep understanding of the Loop Commerce platform, business model, strategic direction in order to support growth strategies and action plans
    • Determine market needs to develop product and business model concepts to test, evolve, and launch into market
    • Collaborate with internal team (finance, product, marketing, sales, engineering) to employ new business strategies
    • Maintain channel partnerships with multi-billion companies to fulfill B2B Loop Commerce Solution(s)
    • Interact with and engage key client decision makers
    • Conduct value added analysis & reporting to evaluate & drive program performance
    • Provide substantial contribution to solve complex problems and execute on effective solutions
    • Perform other duties and/or special projects as assigned
    Requirements
    • Bachelor’s degree or 10 years of relevant work experience
    • Minimum of 10 years’ experience in Sales, Marketing or General Management for digital B2B commerce
    • Minimum of 6 years’ experience in digital commerce or digital transformation
    • Minimum of 4 years of client management experience
    What We're Looking For
    • MBA or Master’s degree
    • Start-up experience preferred
    • B2B corporate gifting, rewards, or commerce experience preferred
    • Client facing digital product development or ownership experience
    • Strong marketing, creative and analytic skills
    • Proven ability to influence decision makers; strong negotiating skills
    • Ability to demonstrate innovation and creative approaches to business needs
    • Proven ability to work remotely and independently
  • VP Strategic Partnerships – Contextual Commerce
    What you'll do
    • Develop and execute new business strategies, products and projects across SYF & Loop functional processes
    • Identify and partner with existing B2B relationships and new market innovators to develop solutions and achieve shared business objectives
    • Establish and maintain relationships with key client decision makers within strategic industries such as digital and contextual commerce
    • Manage the performance, sales and transaction objectives for strategic partners and understand the financial impact to the overall business
    • Gain a deep understanding of the Loop Commerce platform, business model, strategic direction in order to support growth strategies and action plans
    • Determine market needs to develop product and business model concepts to test, evolve, and launch into market
    • Collaborate with internal team (finance, product, marketing, sales, engineering) to employ new business strategies
    • Maintain channel partnerships with multi-billion companies to fulfill B2B Loop Commerce Solution(s)
    • Interact with and engage key client decision makers
    • Conduct value added analysis & reporting to evaluate & drive program performance
    • Provide substantial contribution to solve complex problems and execute on effective solutions
    • Perform other duties and/or special projects as assigned
    Requirements
    • Bachelor’s degree or 10 years of relevant work experience
    • Minimum of 10 years’ experience in digital new product development or digital product ownership for a client facing business
    • Minimum of 6 years’ project management experience with the ability to handle multiple projects at once
    • Minimum of 4 years of client management experience
    What We're Looking For
    • MBA or Master’s degree
    • Start-up experience preferred
    • Experience taking a product from concept to growth stage
    • Partnering with or integrating products in social commerce or network platforms
    • Client facing digital product development or ownership experience Strong marketing, creative and analytic skills
    • Proven ability to influence decision makers; strong negotiating skills
    • Ability to demonstrate innovation and creative approaches to business needs
    • Proven ability to work remotely and independently
  • Marketing

  • VP Lifecycle Marketing
    What you'll do
    • Partner with Retailer Marketing, Consumer Marketing, Analytics, Product, Operations, Sales and Partner Success teams to analyze business and marketing data to identify key drivers, mechanics and associated dependencies for driving conversion, product adoption, retention, and cross-sell
    • Effectively translate analytics into clear insights and actionable recommendations
    • Manage marketing automation including email triggers and batch campaigns throughout the customer lifecycle in partnership with the SYF Marketing Solutions team
    • Partner with Content, PR, and Creative teams to drive the development of email communications, press articles, and marketing assets to nurture consumer relationships
    • Drive continued innovation in evolving marketing programs most effective at engaging the consumer audience at scale
    • Forecast results from various tactics and advocate for resource prioritization
    • Articulate program strategy and communicate results to key stakeholders; executive presentations on the program approaches and results will be required
    • Identify customer segments for targeted marketing programs and plan customer offers and incentive programs to deliver ROI-positive results Perform other duties and/or special projects as assigned
    Requirements
    • Bachelor’s degree, or, in lieu of a degree, a high school diploma/GED and 10 years of professional work experience in the consumer marketing field
    • A minimum of 8 years of relevant marketing strategy and/or customer and relationship management experience
    What We're Looking For
    • Hands-on experience with email delivery execution
    • Strong strategic thinking coupled with the ability to develop and implement actionable and measurable plans to drive business results
    • Familiarity with online marketing metrics and key performance metrics
    • Deep understanding of the digital marketing landscape and a passion for building innovative & ROI-positive marketing programs at scale
    • Familiarity with and experience of developing new value proposition and/or new product development processes, from concept innovation through go-to-market execution
    • Experience using/translating statistics into actionable results
  • VP Retailer Marketing
    What you'll do
    • Work on architecture, design and development of user facing components of our product
    • Lead the Loop Commerce marketing efforts for assigned retail partners
    • Partner with retailer marketing teams to develop integrated marketing plans that optimize the use of the Loop Commerce suite of gifting solutions
    • Create and execute upon shared financial growth goals that align with both the Loop Commerce and retailer business strategies
    • Develop and manage a shared annual marketing calendar with retail clients focused on growth metrics, target opportunities & delivery against gifting penetration targets
    • Ensure shared marketing calendar aligns with the Loop Commerce business marketing strategy, business objectives, vision & roadmap Partner cross functionally with Relationship Managers to cultivate strong partner connectivity/relationship
    • Strategic thinker that can see beyond the day-to-day to help reach marketing and sales goals
    • Experience with B2B2C solutions within retail and commerce
    • Create and leverage playbooks to drive the acquisition and repeat gift purchases across the Loop Commerce suite of product (GiftNow, Digital Gift cards, etc.)
    • Execute on retail specific/retailer customer specific marketing campaigns
    • For existing SYF clients- identify opportunities to convert GiftNow customers to SYF card customers
    • Work collaboratively within Loop/ SYF / client organization to achieve growth goals
    • Identify primary path to conversion when shopping for others and integrate Loop Commerce gifting solutions across key customer touch points
    • Develop & manage the acquisition and lifecycle marketing strategies and execute seamlessly
    • Create marketing campaigns aimed at converting GiftNow recipients to GiftNow users
    • Perform other duties and/or special projects as assigned
    Requirements
    • Bachelor’s degree in Advertising, Marketing, Communications, Business or related program
    • A minimum of 7 years of marketing experience, preferably in the retail and commerce industries, working with enterprise clients and interacting with senior leadership, and driving B2B2C solutions
    • Willingness to travel up to 40%
    What We're Looking For
    • Master’s degree
    • Start-up experience
    • Marketing experience preferably in retail, direct marketing, gift card space
    • Strong digital commerce understanding
    • Ability to navigate & work within a matrixed environment- leveraging the right partners/teams to deliver on desired objectives
    • Apply test & learn methodologies to drive stronger understanding on what works and what doesn’t
    • Ability to take the intel, analytics, and pull the story together
    • Strong presentation skills/Ability to influence
    • Passion for opportunities Loop has to offer its customers, retailers & partners
    • Outstanding communications, relationship building, and collaboration skills
    • Strategic thinking with ability to develop and implement actionable plans to drive business results
  • Engineering & Quality Assurance

  • Principal Back-End Engineer
    What you'll do
    • Work on architecture, design and development of server-side layers of our platform
    • Architecting, implementing and deploying scalable, high-availability and high-performance server infrastructure
    • Contribute to overall culture of engineering excellence and best practices
    • Participate and contribute to architecture, design and code reviews for producing quality code
    • Provide technical guidance to engineers on the team
    • Work independently and make critical decisions to drive business results
    • Leverage domain and industry expertise to solve complex problems and execute on effective solutions
    • Contribute to best practices for future engineering initiatives
    • Perform other duties and/or special projects as assigned
    Requirements
    • Bachelor’s degree in Computer Science or Related technical field
    • A minimum of 7 years of experience with scalable database design and deployment
    • A minimum of 6 years’ experience with software architecture, modular and object-oriented design of large applications
    • A minimum of 3 years’ experience with AWS and cloud infrastructure, and large-scale SaaS systems using Java/C# or other similar programming languages
    What We're Looking For
    • Master’s degree
    • Start-up experience
    • Experience with Java/C# or other similar programming languages
    • Strong analytical skills – ability to understand the constraints of a problem and identify the tradeoffs.
    • Outstanding ability to analyze, troubleshoot and solve complex problems.
    • Passion for opportunities Loop has to offer its customers, retailers & partners
    • Outstanding communications, relationship building, and collaboration skills.
    • Proven ability to partner and communicate effectively with all levels of the organization
  • Senior Back-End Engineer
    What you'll do
    • Work on architecture, design and development of server-side layers of our platform
    • Architecting, implementing and deploying scalable, high-availability and high-performance server infrastructure
    • Contribute to overall culture of engineering excellence and best practices
    • Participate and contribute to architecture, design and code reviews for producing quality code
    • Perform other duties and/or special projects as assigned
    Requirements
    • Bachelor’s degree in Computer Science or Related technical field, or a minimum of 5 years of experience with scalable database design and deployment
    • A minimum of 3 years’ experience with software architecture, modular and object-oriented design of large applications
    • A minimum of 3 years’ experience with AWS and cloud infrastructure, and large-scale SaaS systems using Java/C# or other similar programming languages
    What We're Looking For
    • Master’s degree
    • Experience with Java/C# or other similar programming languages.
    • Start-up experience
    • Strong analytical skills – ability to understand the constraints of a problem and identify the tradeoffs
    • Outstanding ability to analyze, troubleshoot and solve complex problems
    • Passion for opportunities Loop has to offer its customers, retailers & partners
    • Outstanding communications, relationship building, and collaboration skills
    • Proven ability to partner and communicate effectively with all levels of the organization
    • Strong analytical skills (ability to understand the constraints of a design problem and identify the tradeoffs)
  • Front-End Engineer Lead
    What you'll do
    • Mentor a strong, high-performing front end engineering team
    • Help shape the front end architecture and institute best practices
    • Work on architecture, design and development of user facing components of our product
    • Collaborate with designers, product managers and other team members to create modern, elegant, innovative and delightful user experiences
    • Contribute to overall culture of engineering and UX excellence and best practices
    • Drive our technology forward, innovate and evolve it with respect to functionality, performance, reliability, and scalability
    • Implement working prototypes for testing new ideas
    • Participate and contribute to design and code reviews for producing quality code
    • Work independently and make critical decisions to drive business results
    • Leverage domain and industry expertise to solve complex problems and execute on effective solutions
    • Contribute to best practices for future front-end initiatives
    • Perform other duties and/or special projects as assigned
    Requirements
    • Minimum of 3 years experience of managing and hiring engineers
    • Optimize developers productivity by continuously seeking efficiencies in our processes
    • A minimum of 7 years of experience and deep experience with hand-coded JavaScript, including modern programming patterns (client side MVC, JSONP, dynamic resource loading etc.)
    • A minimum of 4 years’ experience and high proficiency with cross-browser HTML and CSS, including the latest HTML5/CSS3 features
    • A minimum of 4 years’ experience writing modular, well-abstracted, reusable client and server-side code for UI components
    What We're Looking For
    • Bachelor’s degree in Computer Science or Related technical field
    • Start-up experience
    • Strong analytical skills – ability to understand the constraints of a problem and identify the tradeoffs
    • Familiarity with server-side development using Ruby/Java/PHP/etc.
    • Passion for opportunities Loop has to offer its customers, retailers & partners
    • Proven ability to execute strategy for technology initiatives and business solutions with minimal assistance
    • Outstanding ability to analyze, troubleshoot and solve complex problems
    • Outstanding communications, relationship building, and collaboration skills
    • Proven ability to partner and communicate effectively with all levels of the organization
  • Manual QA Test Engineer
    What you'll do
    • Execution of all testing of software deliverables to ensure business requirements are met
    • Works closely with the product team, developers and other testers to verify the user interface and functionality of a complex e-commerce services.
    • Verifies functionality according to expected results and system requirements
    • Assesses and reports on quality of release implementations prior to delivery
    • Performs ongoing quality verification on existing deliveries as needed
    • Translates business requirements and designs specifications into test requirements
    • Independently develops and maintains documentation to define test case and test plan execution
    Requirements
    • Working knowledge of QA methodologies and how to apply them in an agile work environment
    • Good understanding of web and networking principles (HTML, CSS, HTTP, etc.)
    • A minimum of 3 years of experience in Java/Python/Groovy/Ruby development and QA methodologies
    • A minimum of 3 years of experience testing websites using various web-browsers, and using different mobile devices
    • A minimum of 1 year experience in SQL
    • Experience with writing detailed and comprehensive test cases and test plans based on high level requirements
    What We're Looking For
    • Bachelor’s degree in Computer Science or Related technical field, or 5 years’ experience in QA testing
    • Start-up experience
    • Strong analytical skills – ability to understand the constraints of a design problem and identify the tradeoffs.
    • Passion for opportunities Loop has to offer its customers, retailers & partners
    • Outstanding communications, relationship building, and collaboration skills.
    • Proven ability to partner and communicate effectively with all levels of the organization
  • Software Engineer, Test Tools & Infrastructure
    What you'll do
    • Designing and developing robust, intuitive, elegant, and useful automatic testing tools.
    • Designing smart, comprehensive and complex testing scenarios for revealing critical bugs.
    • Designing and implementing automatic load test scenarios.
    • Collaborate with Product, UX, and Engineering through requirements, design and implementation stages.
    Requirements
    • Bachelor’s degree in Computer Science or Related technical field
    • A minimum of 2 year of building infrastructure for test automation
    • A minimum of 5 years of experience in Java/Python/Groovy/Ruby development and QA methodologies
    • A minimum of 3 years’ experience with UI testing and Selenium.
    • A minimum of 3 years’ experience in test automation and test tools development, & Web technologies such as HTTP, HTML, REST, JSON, AJAX etc.
    • A minimum of 1 year of experience in SQL
    What We're Looking For
    • Master’s degree
    • Start-up experience
    • Strong analytical skills – ability to understand the constraints of a design problem and identify the tradeoffs.
    • Passion for opportunities Loop has to offer its customers, retailers & partners
    • Outstanding communications, relationship building, and collaboration skills.
    • Proven ability to partner and communicate effectively with all levels of the organization
  • Sales & Partner Success

  • AVP Sales Development & Operations
    What you'll do
    • Set and define the Sales Development strategy, create repeatable activities and management oversight policy that ensure attainment of annual company revenue targets
    • Manage a scalable and repeatable data-driven sales methodology that is grounded in rigorous metric measurement management to consistently meet and exceed revenue targets
    • Provide regular coaching, feedback, and professional development for the Sales Development Reps
    • Perform regular reviews with team members to continue to improve individual and overall team performance and production
    • Lead prospect hand-off meetings to impart sales intelligence and wisdom and set the example for your team
    • Hire, onboard and train new Sales Development Reps as your pipeline targets grow
    • Working together closely with the VP of Sales to grow the pipeline for a defined target list
    • Own and lead the sales development strategy and execution of your assigned targets
    • Promoting and marketing Loop Commerce’s platform through extensive and persistent cold calling, emails and communication(s) to prospective clients
    • Qualifying and setting appointments for all inbound leads generated by our marketing programs
    • Researching and evaluating additional leads/prospects through web research and documenting in Hubspot
    • Scheduling Initial Prospecting Meetings for your VP of Sales
    • Providing in depth information to the Sales team to enable the most qualified and productive demos
    • Meet or exceed assigned quota of a minimum of calls, emails, and social outreach per day
    • Maintain a consistent production of new calls and demos with new prospects and the VP of Sales
    • Using outbound communication, help as needed to build awareness on special projects/events
    • Maintaining all contacts/opportunities and recording all progress in Hubspot
    • Perform other duties and/or special projects as assigned
    Requirements
    • Minimum of 5 years of sales or sales development experience, preferably in the retail solutions space
    • Minimum of 2 years of experience managing, developing and leading business or sales development teams in a growth-stage environment
    What We're Looking For
    • Four-year post-secondary education/Bachelor’s degree
    • Startup experience highly preferred
    • Visionary, strategic thinker with a knack for persuading and negotiating with internal and external audiences
    • Lead with positive, player-coach mentality, are hands-on, empower teams to creatively problem-solve, and are motivated to mentor up-and-coming talent
    • Proven track record demonstrating strong articulation of key selling points via phone, email and other channels
    • Strong oral and written communication skills along with excellent listening skills
    • Ability to develop rapport, influence others and maintain strong working relationships
    • Demonstrated ability to clearly explain complex commerce issues and topics
    • Ability to assist in coordinating sales functions including prospecting and leads research
    • Positive attitude and demonstrated ability to deal with rejection
    • Must be self-motivated, persistent, and able to work independently
  • VP Retail Partnerships
    What you'll do
    • Generate and drive new business opportunities through prospecting and networking within a specific territory or set of named Retail and Brand accounts
    • Conduct well-informed and consultative meetings with senior level executives (C-suite) to demonstrate the business value of the Loop Commerce solution(s)
    • Own all aspects of the sale from aggressively prospecting and generating new business opportunities to navigating the legal review of a contract
    • Leverage and coordinate cross-functional internal teams to efficiently navigate complex sales cycles
    • Provide up to date and accurate forecasts by actively updating all things Hubspot/Salesforce related
    • Responsible for developing data-driven processes such as sales programs, major account strategy, outbound initiatives, lead gen/management, and continue to innovate in the sales process
    • Perform other duties and/or special projects as assigned
    Requirements
    • Bachelor’s degree in Business or related program, or a minimum of 10 years Marketing experience
    • A minimum of 7 years of sales experience at the enterprise level of digital commerce organizations. Proven track record of successfully executing on large deals in the tech space, interacting with cross functional, senior leadership and decision makers, and working the full lifecycle of the deal
    • Excellent oral, written and interpersonal skills – strong phone skills are also required
    • Willingness to travel up to 50%
    What We're Looking For
    • Master’s degree
    • Start-up experience
    • Strong digital commerce understanding
    • Ability to navigate & work within a matrixed environment- leveraging the right partners/teams to deliver on desired objectives
    • Apply test & learn methodologies to drive stronger understanding on what works and what doesn’t
    • Strong presentation skills/Ability to influence
    • Passion for opportunities Loop has to offer its customers, retailers & partners
    • Outstanding communications, relationship building, and collaboration skills
    • Strategic thinking with ability to develop and implement actionable plans to drive business results
    • Proven ability to partner and communicate effectively with all levels of the organization
  • VP Partner Success
    What you'll do
    • Responsible for managing the Loop relationship with an assigned retailer or group of retail clients
    • Maintain relationships through effective and timely communication, attending client meetings, develop product execution strategies/action plans, and ensure Loop strategies are effectively rolled out to retail client(s)
    • Ability to earn significant relationships within the retailer/brand that can be leveraged to drive the program objectives for Loop
    • Serve as key point of contact in connecting Loop product offerings with needs of the client
    • Experience with B2B2C solutions within retail and commerce
    • Assess client needs, business goals, and opportunities and jointly create and execute a growth plan(s) to align with the overall client business strategy
    • Lead day-to-day operational aspects of the relationship, including gathering and addressing customer feedback, price management, and business improvement initiatives.
    • Align with the retail clients on growth metrics, target opportunities & deliver on gifting penetration targets
    • Leverage marketing and sales playbooks to drive the goals
    • Partner with sales and marketing to cultivate strong partner connectivity and relationship
    • Drive incremental sales for retailer through Loop products
    • Execute on review sessions and KPIs with clients. Incorporate the client’s key business objectives and strategic vision into the planning process to achieve set objectives
    • Collaborate with the Products team and marketing to share client feedback and drive for continuous improvements.
    • Develop annual engagement strategies for retail clients to support business goals.
    Requirements
    • Bachelor’s degree and 8+ years of equivalent work experience in Retail, commerce or Financial Services
    • Minimum of 8 years Client Relationship Management experience, working with enterprise clients and interacting with senior leadership, and driving B2B2C solutions
    • Willing to travel up to 75% of the time
    What We're Looking For
    • Strong interpersonal, communication, training, negotiation and presentation skills
    • Creative thinking and problem-solving skills
    • Proven ability to manage geographically dispersed teams
    • Highly motivated; ability to develop relationships with all management levels internally and with a client
  • Product & Design

  • Senior Product Manager
    About This Position

      Do you have a passion for building delightful consumer products? Do you want to be part of a game-changing and category-defining company and team that will transform commerce? Are you a strong technical product manager with the analytical experience and ability to understand and influence technical teams and concepts? If yes, join us at Loop Commerce.

      Acquired by Synchrony in June 2018, Loop Commerce is a transformative force in the $400 billion Gift-Commerce category. Currently based in Menlo Park, CA, we help leading brands and retailers like Target, Saks Fifth Avenue and Neiman Marcus eliminate the traditional obstacles their customers face when trying to purchase items as gifts. Our flagship product is GiftNow®, that integrates seamlessly into retailers’ stores to offer gift givers a simple and thoughtful way to gift online, and gives gift recipients, options to change the size or color of an item before it ships. This creates a more confident, faster and hassle-free end-to-end experience for the gift senders and receivers.

      Loop Commerce and GiftNow have been profiled by numerous news organizations including CNBC, CBS, USA Today, Chain Store Age and Forbes, as changing the game for commerce and leading the category called G-Commerce (Gift-Commerce). Loop Commerce defines its vibrant culture as being a family-like and fun-loving atmosphere. While maintaining it’s start-up culture and fast-pace innovation, Loop Commerce now has the full backing and support of Synchrony to fuel and accelerate its growth and success to create something meaningful for millions of people worldwide.

    What you'll do
    • Define clear and detailed product requirements and wireframes for high level flows
    • Create and manage product roadmaps that turn customer needs and pain points into innovative products
    • Develop key insights by conducting user, market and competitor research that guide product decisions
    • Analyze and prioritize customer problems and define innovative and simple solutions
    • Lead agile product development teams to deliver iterative solutions Define, monitor, measure and report product metrics and KPIs
    • Continuously evolve and improve the product by incorporating feedback based on user testing, experimentation, data and analytics
    • Develop launch plans in collaboration with field teams such as Sales, Partnerships and Marketing, to optimize product launches. Develop release notes for the launches
    Requirements
    • Bachelor’s degree in Computer Science, Electrical Engineering or any other engineering discipline
    • 3+ years of experience working for a software product development company building consumer facing products
    What We're Looking For
    • Technically adept. Demonstrated ability to understand and discuss technical concepts, create technical product requirements and definitions, discuss and evaluate technical solutions with engineers and other stakeholders, manage tradeoffs and communicate with stakeholders at all technical and managerial levels
    • Strengths in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask
    • Excellent oral and written communication skills, as well as ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize, with a demonstrated experience engaging and influencing senior executives
    • Proven track record of delivering projects within scope, time, budget and quality
    • Demonstrated experience planning and managing complex project schedules
    • An entrepreneurial mindset, with the tenacity to develop ideas independently and thrive in fast-paced environment is crucial
    • Hands-on knowledge of agile product development processes
    • Can-do, positive attitude
    • Start-up experience
    • Experience in managing e-commerce or retail technology products
    • Experience in optimizing ecommerce flows, focused on digital products
    • Passion for why you want to be considered for a product role at Loop
  • Senior UX Designer
    What you'll do
    • Contributing to the definition of UX design throughout the product lifecycle, from initial explorations to final deliverables.
    • Take a user-centered design approach and rapidly test and iterate your designs.
    • Consulting with clients and users to understand their goals and explaining research results
    • Conducting usability testing and user research
    • Creating wireframes, storyboards, sitemaps and screen flows
    • Create, test and optimize interaction models
    • Solve complex UX problems and optimize the product thru UX improvements and best practices
    • Creating product prototypes
    • Developing personas and usage scenarios
    • Analyzing user feedback and activity, and iterating to enhance the user experience
    • Assisting with content development
    • Conducting competitor and customer analysis
    Requirements
    • Bachelor’s degree in Interaction Design, HCI, Information Architecture or similar, or a minimum of 5 years of experience in UX design
    • A minimum of 3 years of UX design
    What We're Looking For
    • Master’s degree
    • Start-up experience
    • Strong analytical skills – ability to understand the constraints of a design problem and identify the tradeoffs.
    • Strong empathic skills – understanding how and why an interface succeeds or fails.
    • Ability to take the intel, analytics, and pull the story together
    • Strong presentation skills/Ability to influence
    • Passion for opportunities Loop has to offer its customers, retailers & partners
    • Outstanding communications, relationship building, and collaboration skills.
    • Strategic thinking with ability to develop and implement actionable plans to drive business results
    • Proven ability to partner and communicate effectively with all levels of the organization
    • Demonstrated project management skills
    • Strong analytical skills (ability to understand the constraints of a design problem and identify the tradeoffs)
  • Senior UI Designer
    What you'll do
    • Leading & creating the definition of visual design throughout the product lifecycle, from initial explorations to final deliverables.
    • Translating conceptual ideas into compelling experiences and dynamic visual presentations, and turning usability findings into design improvements.
    • Collaborate with Product, UX and Engineering through requirements, design and implementation stages.
    • Closely collaborate with the business teams to solve complex issues, like interaction models and data visualization
    Requirements
    • Bachelor’s degree in Advertising or Design, or a minimum of 8 year’s experience in design
    • A minimum of 5 years of Visual design, UI layout, & typography experience, preferably in the e-commerce space
    • Extensive working knowledge of core graphic design tools and conceptual familiarity with current Web technologies and trends.
    • Strong online portfolio.
    What We're Looking For
    • Master’s degree
    • Start-up experience
    • Strong analytical skills – ability to understand the constraints of a design problem and identify the tradeoffs.
    • Strong empathic skills – understanding how and why an interface succeeds or fails.
    • Ability to take the intel, analytics, and pull the story together
    • Strong presentation skills/Ability to influence
    • Passion for opportunities Loop has to offer its customers, retailers & partners
    • Outstanding communications, relationship building, and collaboration skills.
    • Strategic thinking with ability to develop and implement actionable plans to drive business results
    • Proven ability to partner and communicate effectively with all levels of the organization
    • Demonstrated project management skills
    • Strong analytical skills (ability to understand the constraints of a design problem and identify the tradeoffs)
  • Head of Design
    About This Position

      Do you have an eye for designing delightful product experiences? Do you want to be part of a game-changing and category-defining company and team that transforms commerce? Are you an accomplished product design leader with an elegant and modern design aesthetic, as comfortable managing a high-performance creative team as you are with envisioning a delightful user journey? If yes, join us at Loop Commerce!

      Acquired by Synchrony in June 2018, Loop Commerce is a transformative force in the $400 billion Gift-Commerce category. Based in Menlo Park, CA, we help leading brands and retailers like Target, Saks Fifth Avenue and Neiman Marcus eliminate the traditional obstacles their customers face when trying to purchase items as gifts. Our flagship product, GiftNow, seamlessly integrates into online stores to provide both gift givers and recipients a straightforward, hassle-free and delightful gift-giving experience. Imagine the ability to send someone the perfect gift without having to know size, color, or even shipping address–that’s the magic of the GiftNow platform.. This creates a more confident, faster,hassle-free and delightful end-to-end experience for the gift senders and receivers.

      Loop Commerce and GiftNow have been profiled by numerous news organizations including CNBC, CBS, USA Today and Forbes–to name a few–for developing game-changing technology that both created and defined the burgeoning Gift-Commerce category. While maintaining its warm, vibrant startup culture and rapid pace of innovation, Loop Commerce now has the full backing of Synchrony to fuel and accelerate its growth in creating meaningful gift experiences at scale for millions of people.

    What you'll do
    • Responsible for leading and managing all aspects of Loop’s design and creative efforts, across all channels and device types, with a mobile-first mindset
    • Hire, manage and mentor a team of visual, UI and UX designers
    • Develop, implement, and evolve the company’s overarching design strategy
    • Lead the definition of design throughout the product life cycle, from initial explorations to final deliverables. Push the boundaries for innovation and creativity cross-functionally
    • Translate conceptual ideas into compelling experiences and dynamic visual presentations, turning usability findings into design improvements. Be hands-on and lead by example
    • Establish and socialize agreed-upon design specifications and standards to ensure that designs are completed on time and adhere to that standard
    • Monitor relationships with external design agencies and vendors to ensure quality of creative output and a common design standard and vision
    • Implement Key Performance Indicators for design teams and partners to enable ongoing, best-in-class performance
    • Assess change management requirements across product portfolio to align with design strategy and internal customer needs
    • Lead the creation and maintenance of a design system and standard for Loop across visual, voice and tone
    • Collaborate with Loop’s leadership team to create effective strategies that drive and achieve specific objectives for the business
    • Establish visual brand identity and guidelines for both the company and its product portfolio
    • Ensure that design team output maintains the highest standard of quality, thoughtfulness and creative production
    • Lead design sprints
    Requirements
    • Bachelor’s degree in Advertising or Design, or a minimum of 10 years of industry experience in design
    • Strong online portfolio
    • A minimum of 7 years of Visual or UX design, UI layout, & typography experience in consumer products
    • Minimum of 3 years of people leadership experience
    What We're Looking For
    • Strategic thinking with ability to develop and implement actionable plans to drive business results
    • Ability to work with clients to understand detailed requirements and design complete user experiences that meet client needs and vision
    • Strong analytical skills – ability to understand the constraints of a design problem and identify the tradeoffs
    • Strong empathic skills – understanding how and why an interface succeeds or fails for the customer
    • Ability to take the intel, analytics, and pull the story together
    • Passion for opportunities Loop has to offer its customers, retailers & partners
    • Outstanding communication, relationship building, and collaboration skills
    • Proven ability to partner and communicate effectively with all levels of the organization
    • Demonstrated project management skills – lead design sprints, proven track record of delivering projects within scope, time, budget and quality and demonstrated experience planning and managing complex project schedules
    • Hands-on knowledge of agile product development processes Can-do, positive attitude
    • Stays abreast of the latest trends & design improvements in techniques and product experiences and assess which will contribute high value to the business
    • Passion for leading design at Loop