I am interested in learning more about Loop

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buying for someone else is hard.

loop makes it easy.

Featured clients

Thomas Dean
Urban Decay
Lancome
Macy's
Diane Von Furstenberg
Johnny Was
Relax The Back

We solve the challenges that make gifting hard

Sweater
shoes
box
Calendar
coffee maker
glasses
  • Will he like this color?
  • What's her shoe size?
  • What’s their shipping address?
  • Buying a gift last minute?
  • Would be a real hassle to exchange...
  • What's her prescription?

Gift cards work for certain situations

However, behavioral economics studies show people have conflicting feelings toward gift cards. Why require your customers to choose between flexibility and thoughtfulness?

Gifting is a $200 billion market

meeting your customers’ needs with loop e-gifting creates a huge business driver for your store.

What is Loop e-gifting

An innovative new shopping, checkout, and delivery experience for your online store
  • The thoughtfulness of a chosen gift
  • The flexibility of a gift card
  • The convenience of online shopping

How it works

Exchange Line Left Exchange Line right Hands exchange Hands exchange

your customers can buy & send any product in your store as a gift

  • E-gift button on every product page
  • No need to guess size, color or shipping address
  • Perfect solution for that last minute gift
  • The price of the gift remains hidden

gift recipients arrive at your store to get the gift they want

  • Delightful and personal gift redemption experience
  • Recipients select the color they like, and size that fits
  • Hassle free and discreet exchange, before the gift ships
  • Flexible store credit options
* Patents pending

What's in it for you?

  • acquire new customers

    Gift recipients automatically become your customers. You can also reach new segments (like men gifting fashion), and aid last-minute shoppers with a thoughtful gift delivered instantly.
  • increase sales

    e-gifting reduces cart abandonment by not requiring the gift giver to know the recipient’s physical address and by removing questions around gift specifics like style, color and size. Recipients typically spend more than the original value when redeeming.
  • reduce return exchange costs

    With Loop Commerce’s Virtual Exchange™, recipients choose the perfect gift before it ships.
  • gain truly last minute purchases

    Extend your ability to sell past the typical shipping and delivery cutoff times.
  • smarter product and marketing decisions

    Drive smarter decisions by tapping into Loop Insights™ - unique, data-driven marketing insights derived from customers across all retailers and verticals in the Loop Commerce network.
  • build engagement and brand loyalty

    Gift recipients who are already customers appreciate receiving your products as e-gifts, and customers who gift your products represent a strong endorsement for your brand.

What people are saying about Loop

  • Don Katz

    EVP Amazon, Founder & CEO of Audible, Investor in Loop

    "Loop delivers an emotional gifting experience for consumers, skillfully executed to meet large retailer needs in the digital era."
  • Mike Robinson

    EVP Digital Technology, Macys.com

    "We’re proud of the innovative improvement to online gift shopping we launched in close partnership with Loop. By providing Macy’s customers with a thoughtful and flexible way to send and receive any of our products as gifts, Loop played a key role in helping us attract new customers."
  • Malik Abu-Ghazaleh

    AVP e-commerce at Lancóme

    "We needed an innovative solution to help us attract new customer segments to our site to fuel growth & profitability. Loop e-gifting is helping us achieve these goals."
  • Michael Scharff

    Former SVP Toys R Us, Best Buy, Staples, Investor in Loop

    "Large retailers seek ways to increase sales, customer acquisition, loyalty and profits. Loop’s solution responds to these issues."
  • Ken Seiff

    Managing Partner Beanstalk Fund, former EVP Brooks Brothers, Shop.org Board Member

    "Loop’s innovative solution lets customers send gifts without having all the info about the giftee (such as size or address), materially expanding the market size for gifts."
  • Don Kingsborough

    Former VP Global Strategic Development PayPal, Founder & CEO Blackhawk Network

    "Loop Commerce represents the next stage in the evolution of the multi-billion dollar gift-card industry, empowering retailers and creating new opportunities."
  • Kristin Morseman

    SVP e-commerce, digital and social, Diane von Furstenberg

    "We adopted Loop e-gifting to provide our customers with a thoughtful, flexible way to give and receive DVF products as gifts. This creates a delightful customer experience and reduces costly exchanges."
  • Chuck Geiger

    CTO Chegg, former CTO Paypal, Investor in Loop

    "Loop was built for seamless integration while accommodating for scale, payments, large volume transaction and great user experience."
  • Prof. Dan Ariely

    Psychology & Behavioral Economics, Author of 3 New York Times best-sellers

    "Behavioral economics proves theories around the mystery, excitement and joy of gift giving. Loop takes these theories and brings them to practice."
  • Brian Grady

    Founder & CEO, Gorilla Group
    e-commerce integrator

    "We are challenged by our retail customers to present innovations in technology and solutions to grow their business. Loop gets our customers excited."
  • Yair Spitzer

    CEO Session e-commerce integrator - UK & Europe

    "Our largest customers are excited and onboard. This is a significant breakthrough in our industry and will become the new way consumers shop for gifts."
  • Rich Lyons

    Founder & CEO, Lyons CG e-commerce integrator

    "Loop has built a game changing experience that creates value for retailers and their customers. We partnered with Loop due to their quality and capabilities."
  • Roy Rubin

    Founder Magento, VP eBay, Investor in Loop

    "Loop is changing the industry with their unique approach and implementation, offering significant value to retailers, e-commerce platforms and partners."
  • Andrew Fine

    Novel TMT. Investor in Loop. Affiliated with Michael Kors, Tommy Hilfiger, Pepe Jeans

    "Heavily tied to global retail brands, we were seeking a solution that addresses the well overdue revolution in gifting. Loop does exactly that."
  • Jon Provisor

    Co-owner & CIO, Guidance e-commerce integrator

    "The Loop platform is making a real impact. Their turnkey solution, extensive capabilities and easy integration makes it a preferred choice for implementation."
  • Michael Harvey

    COO Corra e-commerce integrator

    "Loop has married a deep understanding of Behavioral Economics with truly innovative thinking about e-commerce and gifting, delivering real value for shoppers and retailers."
  • Oren Zeev

    Prominent investor, formerly Apax Capital Investor in Loop

    "Excited to support Loop since inception. Rarely have I seen such a overwhelming industry acceptance to a company and their solution as with Loop."

Be up and running in 4 weeks

Loop’s enterprise-grade platform seamlessly integrates into your existing systems, enabling rapid time to market with very few IT resources required on your end.

WE ALSO HANDLE FRAUD PROTECTION & RISK MANAGEMNT

Loop data & insights

Loop delivers actionable insights aggregated from its network of customers across all retailers and verticals. These include:
  • customer insights

    Demographics (gender, location, etc.), consumer behavior, sender/recipient relationships, gifting occasions & reasons
  • product insights

    What products people gift, what products people exchange, what product categories convert best
  • marketing insights

    Efficacy of education & marketing, customer acquisition, best practices for gifting occasions & demographics
  • loop platform

    Overall features & functions performance, product gaps, customer experience & 'delight'
Business benefits and data from across the Loop network

>50%

of recipients are new

to your site, as well as 25% of senders - all inserted into your CRM

6 out of 10

are hard to gift items

that might not otherwise be purchased for fear of 'getting it wrong'

45%

are exchanged virtually

before the product is shipped, making it easy for the consumer to get exactly what they want

5x increase

in last minute gifting

compared to normal daily orders. Spikes seen day of & day before Christmas, Valentine's day etc.

2x AOV

of traditional gift cards

Sending real gifts using Loop e-gifting results in 2X AOV of traditional gift cards

20%

are just because

not tied to a seasonal event, demonstrating Loop e-gifting as a catalyst for year-round gifting

I am interested in learning more about Loop

Loop speaking engagements

  • retail3

    Chicago: Aug 4-5, 2015
    Loop speaking on panel:
    The Consumer Path to Purchase 2.0

  • shop4

    Philadelphia: Oct 5-7, 2015
    Loop Commerce speaking on Increasing Sales Through Gifting

  • money2020

    Las Vegas: Oct 25-28, 2015
    Loop speaking on panel:
    Innovation in Gifting